Civil Liberties Legal Assistant

Civil Liberties Legal Assistant

About the role

We have an exciting opportunity to join our Civil Liberties Department and make difference in people’s lives. The Legal Assistant is pivotal in securing potential clients and providing legal and administrative support to our legal teams. This is a busy and challenging role which offers a great opportunity for rewarding client work. This is an ideal role for someone who may already hold a role in the legal sector or for an ambitious law graduate with or without experience working in a law firm who is looking to further develop their career.

What you will be doing
• Set the tone of the initial client journey in accordance with our company values through your upbeat, but empathetic, handling of initial client queries.
• Always maintain our call and email handling service level agreement standards in terms of speed and quality of response.
• Communicate with the client via email, telephone and live chat to establish key information to enable a detailed note of instruction to be prepared in readiness for assessment by a senior colleague.
• Following assessment, notify the client of our decision and deal with any follow up correspondence
• Record new enquiries and open files on the case management system.
• Monitor own task list daily to ensure all deadlines are met and monitor the task lists and emails of other team members when on leave.
• Assist with the preparation of electronic Court bundles.
• Support fee earners generally in the running of the cases.
• Respond to post, telephone enquiries and queries from clients, experts and colleagues where appropriate, in order to progress cases effectively.

Ideal candidate will:
• Excellent verbal and written communication skills
• Ability to deliver excellent client care and possess empathy and compassion to help guide our clients through challenging personal circumstances.
• Adherence to laws and best practices regarding dealing with client data.
• High degree of attention to detail and trustworthiness.
• Have excellent organisational skills and time management skills.
• Be respectful towards others and have a positive, willing and 'can do’ attitude.
• Be keen to learn, interested in driving your own career progression and be proactive in taking ownership of this.
• Be IT literate, including knowledge of using case management software, ideally Proclaim.

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